h3> Shipping and payment conditions

Thank you for visiting our online store at orlandorey.com .

Next, we will present our terms and conditions related to our Delivery and Payment Means policies that we accept in our online store.

Shipment processing

Orders received from the old collection and with confirmed payment will be processed in 1-2 business days. We do not process orders on weekends and holidays. The new collection has an estimated delivery time of 5 working days. The preparation of orders may be affected by delays in the arrival of the goods or volume of orders received, if this happens you will be contacted by our Customer Support by email or phone.

Shipping rates and delivery time

Shipping fees will be calculated and shown at the time of order confirmation, this information is for your reference only:

Method shipping Estimated delivery time Shipping cost
Standard Shipping - Portugal Useful 48h 3.99 €
Free Shipping - EU 3-7 working days 9.99 €

There may be delays in the delivery of orders, if so, you can contact our Customer Support via email: customer@orlandorey.com

Available locations

Orlando.Rey provides shipments to the following countries:

Zone Estimated delivery time Countries
# 1 - European Union 3-7 working days Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland , Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom

At the moment, we only ship to European Union countries. If you need additional information, you can always contact us by email: customer@orlandorey.store

Notification of shipment and tracking of your order

At the time of dispatch, an email will be sent with the tracking number of your order so you can track the status of the order.

Customs, obligations and fees

We cannot be held responsible for customs fees or other taxes that may be taxed on your order. Any fees that may apply after shipment are the responsibility of the Customer.

Damage

Orlando.Rey cannot be held responsible for damages incurred during transportation. However, if this happens, you can contact our Customer Support to make a complaint with the Transport Company. Keep all packaging, labels and receipt of goods receipt so that we can complete the complaint. Customer Support: customer@orlandorey.com

Returns policy

You have 14 days to return your order. You can do this as long as the item is in the same condition as it was sold, in original packaging and without having been opened or used. You can do so by contacting our Customer Support for information on shipping procedures or by email: customer@orlandorey.com

Note: You should always contact Customer Support before shipping the goods to our address

Payment methods available on our website

Payment Method Operator Accepted Payment Methods
ATM reference Easypay - Portugal ATM reference
Credit / debit cards STRIPE - Ireland VISA, Mastercard, American Express
Paypal Paypal - USA Paypal, Mastercard, VISA, American Express

Identification of the responsible entity

Online store innovation, Lda.
Av. Dr. Desidério Cambournac, 12
2710-553 Sintra - Portugal
NIF: 514 345 799

Privacy policy

Our Privacy Policy has all the detailed information related to the way we process your personal data. < / p>

Last update: 6/22/2020