Thank you for visiting our online store at orlandorey.com .
Next, we will present our terms and conditions related to our Delivery and Payment Means policies that we accept in our online store.
Shipment processing
Orders received from the old collection and with confirmed payment will be processed in 1-2 business days. We do not process orders on weekends and holidays. The new collection has an estimated delivery time of 5 working days. The preparation of orders may be affected by delays in the arrival of the goods or volume of orders received, if this happens you will be contacted by our Customer Support by email or phone.
Shipping rates and delivery time
Shipping fees will be calculated and shown at the time of order confirmation, this information is for your reference only:
| Method shipping | Estimated delivery time | Shipping cost |
| Standard Shipping - Portugal | Useful 48h | 3.99 € |
| Free Shipping - EU | 3-7 working days | 9.99 € |
There may be delays in the delivery of orders, if so, you can contact our Customer Support via email: customer@orlandorey.com
Available locations
Orlando.Rey provides shipments to the following countries:
| Zone | Estimated delivery time | Countries |
| # 1 - European Union | 3-7 working days | Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland , Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom |
At the moment, we only ship to European Union countries. If you need additional information, you can always contact us by email: customer@orlandorey.store
Notification of shipment and tracking of your order
At the time of dispatch, an email will be sent with the tracking number of your order so you can track the status of the order.
Customs, obligations and fees
We cannot be held responsible for customs fees or other taxes that may be taxed on your order. Any fees that may apply after shipment are the responsibility of the Customer.
Damage
Orlando.Rey cannot be held responsible for damages incurred during transportation. However, if this happens, you can contact our Customer Support to make a complaint with the Transport Company. Keep all packaging, labels and receipt of goods receipt so that we can complete the complaint. Customer Support: customer@orlandorey.com
Returns policy
You have 14 days to return your order. You can do this as long as the item is in the same condition as it was sold, in original packaging and without having been opened or used. You can do so by contacting our Customer Support for information on shipping procedures or by email: customer@orlandorey.com
Note: You should always contact Customer Support before shipping the goods to our address
Payment methods available on our website
| Payment Method | Operator | Accepted Payment Methods |
| ATM reference | Easypay - Portugal | ATM reference |
| Credit / debit cards | STRIPE - Ireland | VISA, Mastercard, American Express |
| Paypal | Paypal - USA | Paypal, Mastercard, VISA, American Express |
Identification of the responsible entity
Online store innovation, Lda.
Av. Dr. Desidério Cambournac, 12
2710-553 Sintra - Portugal
NIF: 514 345 799
Privacy policy
Our Privacy Policy has all the detailed information related to the way we process your personal data. < / p>
Last update: 6/22/2020
Orlando.Rey is a Brand aimed at all sunglasses lovers, which symbolizes the passion for freedom, sharing and authenticity.
