h3> GENERAL TERMS OF SALE

1 - Objective
2 - Terms of use for orlandorey.pt
3 - Modification of these Conditions
4 - Intellectual property
5 - Product and price information
6 - Purchase process
< strong> 7 - Order handling and delivery
8 - Returns
9 - Customer Support: Help, Suggestions and Complaints
10 - Responsibility
11 - Law and Forum
12 - Online Dispute Resolution

1 - OBJECTIVE

This document establishes the General Conditions of Use and the General Conditions of Online Sale of the orlandorey.pt page. The Online Store Innovation, Lda. reserves the right to modify these General Terms of Use freely and at any time. the General Conditions of Sale in order to adapt them to the applicable legislation, without the need for any prior notice. Navigation on the orlandorey.store website, as well as the purchase of any product, presupposes the acceptance of these General Conditions of Use and of the General Conditions of Sale contained in this page. The online sale is only valid and applicable to the territories of Mainland Portugal, Archipelagos of the Azores and Madeira. For other territories, contact Online Store Innovation, Lda. Identification of the entity responsible for marketing Online Store Innovation, Lda. Av. Dr. Desidério Cambournac, 12 2710-553 Sintra - Portugal NIF: 514 345 799

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2 - TERMS OF USE FOR ORLANDOREY.STORE WEBSITE

The user undertakes to use this website in compliance with the provisions of the applicable legislation, refraining from using the page for activities contrary to the law, morals and good customs, or the rights and interests of third parties. The user must refrain from obtaining information and content accessible through the page. The orlandorey.store website may have links to other pages, which may contain useful information / tools for its users. These general conditions will not apply to third party websites. As such, if the user visits another website, redirected from our website, he should read the privacy policy of the same.

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3 - CHANGES TO THE PRESENT CONDITIONS

Online Store Innovation, Lda. reserves the right to modify unilaterally and at any time, without prior notice, the presentation and content of the website, its services and the general conditions of use. These changes will serve to improve the website, while improving the services offered to the website user.

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4 - INTELLECTUAL PROPERTY

All content and information contained in pharmaciadocabelo.com and its subdomains are the property of Online Store Innovation, Lda. and therefore the use, reproduction, copying and dissemination by other means of logos, texts, images and videos contained in that website is subject to your prior authorization to that effect.

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5 - PRODUCT AND PRICE INFORMATION

5.1 PRODUCT INFORMATION

Online Store Innovation, Lda .. takes into account the information related to the essential characteristics of the products through technical descriptions shared by its suppliers, and photographs that illustrate the products sold, in strict respect for the best market standards.

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5.2 PRICE INFORMATION

The retail prices indicated on pharmaciadocabelo.com and their subdomains are presented in euros. VAT is included in all prices mentioned. The costs of the shipping service are borne by the user and buyer, and add to the total value of the selected products. The user will be informed of these charges before confirming his order and completing the purchase process. Online Store Innovation, Lda .. reserves the right to change prices at any time. However, Online Store Innovation, Lda. Undertakes to apply the rates and prices indicated when placing the purchase order. In the case of the occurrence of a computer, manual, technical, or other error, which causes a substantial change not anticipated by Online Store Innovation, Lda. In the sale price to the public, in such a way that it becomes exorbitant or manifestly insignificant , the purchase order will be considered invalid and voided. The prices and products available on orlandorey.store are only valid for purchase orders made through pharmaciadocabelo.com, and may not coincide with other physical stores, unless promotions are expressly indicated online. Important note: & nbsp; The prices mentioned on this website are exclusive online. You can find different prices at the hair salon

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6 - PURCHASE PROCESS

6.1. INFORMATION COLLECTION

To make purchases through the pharmaciadocabelo.com website, it is necessary to register as a Customer by filling in the form available online with your personal data entering the system with a username and password defined by yourself. Once registered, simply insert all items you wish to purchase into the shopping cart. You must follow all steps of the purchase so that it is successfully completed. Once the item selection process is complete, you will have to confirm your order so that we can proceed with your purchase. As soon as you finish your purchase, you will receive an automatic email confirming the order. If the data is not correct, you can immediately request its change, or the cancellation of the purchase made. The customer's consent is understood to be valid for the purchase and sale contract of the Products, which obliges both parties, when the customer confirms the receipt of the order sent by the pharmaciadocabelo.com website We advise the following precautions: - Do not provide the user or the password to anyone; - Do not write them down in easily accessible places; - Always log out of the browser after having accessed a security zone, or having entered the user name or password into the system.

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6.2 - PRODUCT AVAILABILITY

The articles found on the pharmaciadocabelo.com website are available for purchase, however there may always be the possibility of a stockout.

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6.3 - MEANS OF PAYMENT

Online Store Innovation, Lda .. offers the following payment methods for your order at pharmaciadocabelo.com: ATM reference (immediate payment confirmation) & nbsp; an ATM reference that will be associated with your order. You must make the payment using ATMs or your Homebanking. Payment confirmation is immediate. Payment by PayPal (immediate payment confirmation) & nbsp; - You can make the payment using your Paypal account. After confirming the order, you will be taken to the Paypal page so that you can login with your Paypal account.

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6.4 - FEES AND TAXES

The retail prices indicated on orlandorey.store and its subdomains are shown in euros. The VAT due is included in all prices. The costs of the shipping service are borne by the user and add to the total price of the products selected by the user. They will be informed of these charges and prices before confirming your order and completing the purchase process.

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6.5. ORDER STATUS

Pending & nbsp; - The order is awaiting authorization from the entity regarding the selected payment method In Processing & nbsp; - The order has already been authorized and registered in our database of data while waiting for their processing by our Logistics Center. Picking & nbsp; - The order is already registered and identified by our database and the process of preparing your order has started. Sent & nbsp; - The order has already been prepared, invoiced and sent to the indicated address. Important note: & nbsp; Your order will only be processed after confirmation of the respective payment.

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7 - ORDER TREATMENT AND DELIVERY

Deliveries of orders placed online will be made only in the territories of Mainland Portugal, Archipelagos of the Azores and Madeira. Deliveries to mainland Portugal will be processed within 48 working hours and to Madeira and Azores islands - 5 working days, except for external factors unrelated to Online Store Innovation, Lda. Important note: Your order will only be processed after confirmation of the respective payment . Orders placed and paid by 11 pm each day will be processed on the next business day. All items are delivered in safe packaging. If you detect external damage to the product packaging, you must report this defect to the carrier at the time of delivery, also referring to that damage in the document proving delivery, you should also contact our customer support through the contacts: Attention that a proof of delivery without reference to damage it is equivalent to a product delivered in perfect condition. If, after opening the packaging, you detect damage to the product, you have 24 hours after receiving the order to contact our Customer Support Customer Support Email: customer@orlandorey.store

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8 - RETURNS

You have 14 days to return your order. You can do this as long as the item is in the same condition as it was sold, in original packaging and without having been opened or used. You can do so by contacting our Customer Support for information on shipping procedures or by email: customer@orlandorey.store . Note: You should always contact Customer Support before shipping the goods to our address.

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8.1 CONDITIONS OF RETURN

1. Articles without sign of misuse 2. Return of the complete article, with all its components and original packaging in perfect condition. 3. Return Deadline: Up to the 14th consecutive day, from the day of delivery Returns for transport damage - The deadlines for making claims for damage caused by transport will be 24 hours from the date of delivery . After this period of time, Online Store Innovation, Lda .. is not responsible for any defect that may have occurred in transportation. Refund - In the case of a return, the refund of the value of your purchase will be made after validation of the fulfillment of the return conditions described above, with Online Store Innovation, Lda .. having a period of up to 30 days for that purpose. & nbsp;

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9 - CUSTOMER SUPPORT: HELP, SUGGESTIONS AND COMPLAINTS

At any time, the user of the website will be able to contact our Customer Support, through the email address & nbsp; customer@orlandorey.store For complaints you can send to: & nbsp; customer@orlandorey.store

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10 - RESPONSIBILITY

Online Store Innovation, Lda .., does not guarantee the absence of viruses or similar elements in electronic documents and files stored on its computer system and on its website, and is not responsible for any damage caused and resulting from the possible presence of viruses and other similar elements.

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11 - LAW AND FORUM

These general conditions are governed by Portuguese law.

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12 - ONLINE DISPUTE RESOLUTION

In the event of an online consumer dispute, the consumer can use an online dispute resolution system (RLL), the ODR Platform (“online dispute resolution”), with competence to resolve disputes related to contractual obligations resulting from sales contracts or online services. Go to here & nbsp; to the Electronic Platform for Alternative Dispute Resolution in sales contracts or online services. For complaints and complaints - customer@orlandorey.store More information at Portal do Consumidor ( www.consumidor.pt ) In case of dispute, the consumer can resort to a Consumer Dispute Resolution Entity: CNIACC - National Information and Arbitration Center of Consumer Conflicts Faculty of Law of Universidade Nova de Lisboa - Campolide Campus www. arbitragemdeconsumo.org CIMAAL - Center for Information, Mediation and Arbitration of Consumer Conflicts in the Algarve Edifício Ninho de Empresas - Estrada da Penha 8005-131 Faro www.consumidoronline.pt Arbitration Center Consumer Conflicts in the District of Coimbra Av. Fernão Magalhães, n.º 240, 1º 3000-172 Coimbra www.centrodearbitragemdecoimbra.com Lisbon Consumer Conflict Arbitration Center Rua dos Douradores, 116, 2nd 1100-207 Lisbon www.centroarbitragemlisboa.pt Contracts signed in the Autonomous Region of Madeira Rua da Figueira Preta, n.º 10 , 3rd floor 9050-014 Funchal centroarbitragem.sras@gov-madeira.pt Porto Consumer and Arbitration Information Center Rua Damião de Góis, 31 - Loja 6 4050-225 Porto www.cicap.pt Arbitration Center of Consumer Conflicts in Vale do Ave Rua Capitão Alfredo Guimarães, n.º 1 4800-019 Guimarães www.triave.pt Center for Consumer Information, Mediation and Arbitration (Consumer Arbitral Tribunal) BRAGA: Rua D Afonso Henriques, nº 1 (Ed Junta de Freguesia da Sé) 4700 - 030 Braga VIANA DO CASTELO: Av. Rocha Paris, nº 103 (Edifício Vila Rosa) 4900 - 394 Viana do Castelo http://www.ciab.pt & nbsp; Book Complaints Online www.livroreclamacoes.pt

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